Privacy Policy

This policy covers the IslandHub website, marketplace, and IslandHub mobile applications operated by IslandHub Technologies Ltd.. It explains the information processed when you browse, create an account, buy, sell, message, request support, or use marketplace tools.

• Account and profile data: name, email address, username, phone number, profile image, authentication identifiers, preferences, and account status.
• Buyer and delivery data: cart, favourites, orders, saved addresses, delivery instructions, and recipient details you provide.
• Merchant data: store profile, team membership, listings, product images, inventory, bank or payout details, orders, promotions, and business contact information.
• Transactions: item, price, delivery fee, order status, refunds, and payment references. IslandHub does not store complete payment-card numbers; payment details are handled by CaymanGateway.
• Communications: marketplace messages, reports, reviews, and support requests, including attachments you choose to send.
• Device and security data: IP address, browser or app version, operating system, device identifiers, push-notification tokens when enabled, request logs, and fraud or security signals.
• Usage data: pages and features used, searches, attribution data, cookies, and similar technologies.

We process location only when you enter an address, choose a map pin, or grant a relevant device permission. Photos and camera access are used only when you choose images for a profile, store, listing, message, or support interaction. Push tokens are processed only when notifications are enabled. Device permissions can be changed in your browser or operating-system settings.

• Provide accounts, search, listings, stores, messaging, checkout, delivery, refunds, and support.
• Authenticate users, prevent fraud and abuse, enforce marketplace rules, and protect the platform.
• Operate merchant tools, provide order updates, and send service notifications.
• Measure reliability and product use, diagnose crashes and errors, and improve accessibility and performance.
• Meet legal obligations, resolve disputes, and maintain necessary transaction and audit records.

Optional merchant tools may send listing text or images to OpenAI or Photoroom to generate or improve listing content. Review the result before publishing and do not submit sensitive personal data.

The current application uses product analytics and operational telemetry, but the repository does not include a third-party advertising SDK or a cross-app advertising-tracking integration. If that changes, this policy and the app privacy disclosures must be updated before release.

• Buyers and merchants: information needed to fulfil an order or communicate about a transaction.
• Payment and delivery providers: information necessary to process payment, refund, delivery, or collection.
• Vendors: Firebase for authentication and notifications; Google Maps for address and map features; PostHog and Vercel Analytics for product analytics; hosting, storage, email, observability, AI, and security providers used to run IslandHub; and Meta/WhatsApp when you choose WhatsApp support.
• Authorities or advisers: when required by applicable law or reasonably necessary to protect rights, safety, transactions, or the platform.

IslandHub uses necessary storage for authentication, security, and user choices, plus analytics technologies to understand platform use. See the Cookie Policy for categories and controls.

We keep personal data only while needed for the purposes above. Retention depends on account status, transaction and dispute needs, fraud prevention, backup cycles, and applicable legal, tax, and accounting obligations. IslandHub is finalising documented record-by-record retention periods with legal advisers and will not publish an unsupported duration.

You can initiate deletion in account settings. Profile, preference, session, token, and user-generated content data is deleted, anonymised, or detached as appropriate. Minimum order, payment, fraud, dispute, and audit records may be retained where required. Learn more on the Account Deletion page.

IslandHub and its vendors may process information outside the Cayman Islands. Where required, we use contractual and technical safeguards appropriate to the information and processing involved.

IslandHub is not intended for children under 18, and users must be able to form a binding marketplace agreement. Contact us if you believe a child has submitted personal information.

Depending on applicable law, you may ask to access, correct, delete, export, restrict, or object to processing of your personal data, and may withdraw consent where consent is the basis for processing. We may need to verify your identity before responding.

We use access controls, authenticated APIs, encrypted transport, role-based moderation, rate limits, and monitoring to protect data. No internet service can guarantee absolute security. Report a suspected security or privacy issue through our support channel.

We will update the date on this page when the policy changes and use an appropriate in-product or email notice for material changes. The current published version is the version that applies.

Contact IslandHub Technologies Ltd. at support@islandhub.ky or use the support page. You can also use WhatsApp support. Messages sent through WhatsApp are handled by Meta/WhatsApp under its applicable privacy terms.