Your marketplace guide

How IslandHub works

From the first listing to the final handoff, see what buyers, sellers, IslandHub, and delivery partners do at every stage.

Browse products Start selling

IslandHub parrot welcoming buyers and sellers

For buyers

Shop with a clear next step

Every order starts pending, giving the seller a chance to confirm that the item is available before an online card is charged.

Explore categories

Find the right item
Browse listings and stores, then review the description, condition, seller information, price, and available fulfillment choices.
Choose checkout details
Select a fulfillment option for each seller. Add an accurate delivery address and map pin when delivery is required, then choose from the payment methods offered.
Place a pending order
Checkout creates a separate pending order for each seller. Choosing a saved card does not charge it yet. Cash meetups skip card charges entirely and are not guaranteed by IslandHub.
Wait for seller acceptance
The seller has up to 24 hours to act. When a seller accepts, IslandHub attempts the KYD card charge for that seller's order. Other orders from the same checkout remain independent.
Track, receive, and confirm
Follow preparation and delivery updates. For pickup or Seller Delivery, give the confirmation code only after receiving the order. IslandHub Delivery completes from the courier status.
Raise an issue promptly
Keep order details, messages, photos, and other evidence. Contact support as soon as possible if an item is missing, incorrect, damaged, or not received.

For sellers

Turn a listing into a completed sale

Choose only the payment and fulfillment methods you can support, then keep the buyer informed from acceptance through handoff.

Create a listing

Prepare your seller account
Keep your profile and contact details current. Add a payout account for online sales and a mapped pickup address before offering delivery.
Publish an accurate listing
Use clear photos and truthful product, price, condition, and stock details. Choose payment and fulfillment methods you can reliably support.
Review each new order
Accept only when the item is available and you can fulfill it. Acceptance starts the buyer's card charge. Decline unavailable orders promptly; otherwise they expire after the 24-hour confirmation window.
Prepare and start fulfillment
Pack the order safely, then mark it ready for pickup or out for delivery. For IslandHub Delivery, this action books the integrated courier.
Confirm a successful handoff
Enter the buyer confirmation code for pickup or Seller Delivery. Integrated courier delivery completes when the delivery provider reports it delivered.
Release funds and receive payout
Completion releases the seller's net funds, making them eligible for payout. Release is not an instant bank transfer; payout follows separately to the saved bank account.

From card charge to seller payout

Charge and split: A successful acceptance charge creates the payment records and separates the IslandHub fee, any courier amount, and the seller's net share.
IslandHub fee: The effective percentage is recorded on the order and shown in the seller totals. It helps cover payment-gateway processing and IslandHub operational costs. For Seller Delivery, the fee also applies to the seller delivery fee; IslandHub Delivery fees go to the courier.
Held until completion: The seller's net share stays held while the order is fulfilled. Held funds are not yet eligible for bank payout.
Released, then paid out: When the order is completed, the held amount is released and becomes eligible for the next payout batch. Payout is processed separately to a valid saved bank account, so release and bank arrival do not happen at the same moment. Refunds or seller adjustments can change the final amount.

Fulfillment choices

Who handles delivery?

The listing determines which choices appear at checkout. Each method changes who schedules transport and how the handoff is confirmed.

Two people meeting to hand over an IslandHub order

Pickup

Buyer and seller agree on a safe time and place to meet.

Buyer: Arrange the meeting in IslandHub messages and bring the confirmation code.
Seller: Confirm the item is ready, agree on the handoff, and verify the code after delivery.
Completion: The seller enters the buyer code to complete the order.

A seller delivering an IslandHub package to a buyer

Seller Delivery

The seller arranges and transports the order directly.

Buyer: Provide an accurate address, instructions, and a time when someone can receive it.
Seller: Set realistic delivery terms, package the order, and deliver it safely to the buyer.
Completion: The seller verifies the buyer code at the handoff.

IslandHub Delivery

IslandHub connects an eligible online-paid order with an integrated courier.

Buyer: Use a mapped delivery address, review the quoted fee, and follow the tracking link.
Seller: Choose the correct package size, keep a mapped pickup address, and have the package ready.
Completion: Courier status updates the order when delivery is completed.

IslandHub Delivery requires online payment and depends on package, route, address, and courier availability. It is fulfilled by a third-party provider, including integrated courier partners where available. IslandHub provides reasonable support but does not guarantee courier timing or performance.

Shared responsibility

A safer transaction takes every party

IslandHub provides the marketplace technology and support. The seller remains responsible for the item and fulfillment, while buyers must provide accurate information and confirm honestly.

Buyer

Make the order and handoff safe, accurate, and verifiable.

Review the listing, seller, price, and fulfillment terms before ordering.
Use supported checkout and keep payment and communication on IslandHub.
Treat cash meetups as unprotected: IslandHub does not collect, refund, or guarantee those payments.
Provide accurate contact, address, map pin, and delivery instructions.
Confirm receipt only after receiving the order and report issues promptly.

Seller

Own the listing, product quality, and reliable fulfillment.

List only lawful items with accurate photos, condition, price, and stock.
Follow Cayman Islands laws, licensing, safety, and product requirements.
Accept only fulfillable orders, package them safely, and protect buyer data.
Address valid support, return, refund, and delivery concerns in good faith.

IslandHub

Provide the marketplace systems that help both parties transact.

Facilitate listings, checkout, online payment, order status, and messaging.
Connect eligible orders to an integrated courier and expose tracking.
Review reports and provide reasonable support for disputes and refunds.
Enforce platform policies without taking ownership of seller inventory.

Delivery provider

Perform the physical courier service when IslandHub Delivery is used.

Confirm availability and pricing for the requested route and package.
Collect, transport, track, and deliver the package using its service process.
Report delivery progress or failure back to IslandHub where supported.
Handle transport responsibly; product accuracy and quality remain with the seller.

Need help with an order?

Contact IslandHub with the order number and any useful messages, photos, or delivery information.

Contact support