Marketplace Safety and Seller Standards

Maintain accurate identity and store information, list only available and permitted items, describe condition and defects, show authentic images, state fulfilment terms, protect customer data, and communicate professionally.

Review the listing and merchant, keep relevant communication on IslandHub, use the supported checkout flow, inspect collection details, and report requests for unusual payments, credentials, verification codes, or unnecessary personal information.

Merchants must honour confirmed descriptions and order commitments, keep fulfilment status current, and follow the Refunds and Returns Policy. Buyers must provide accurate delivery information and raise issues honestly.

Order and contact information may be used only to fulfil the transaction, provide support, prevent fraud, or meet a legal obligation. Do not add customers to unrelated marketing lists or disclose their information.

IslandHub may review reports, withdraw listings, suspend stores or users, and restore content after review. Decisions consider safety, evidence, legal obligations, severity, and repeat conduct. See the Community Guidelines.