Open Profile for your personal details, addresses, payment details, and payout bank accounts. Open Settings for notification preferences.
Update your details
Open the relevant section in Profile, make your changes, and save. Keep the email address and phone information accurate so you can receive account and order updates.
If your email is not verified, follow the verification steps shown by the app. Use the newest verification message and never share a password or verification code.
Manage addresses
Use Address Details to add or edit an address. Check the map pin and written address together. Before placing an order, confirm checkout is using the intended address.
Sellers should also check the pickup address in Delivery settings. See Store and delivery setup.
Know which payment details to use
- Payment details: Cards used for purchases.
- Bank Accounts: Accounts used to receive seller payouts.
Adding a purchase card does not set up a seller payout account. Check which section the app asks you to complete.
Choose your notifications
In Settings, find the notification preferences. Review each category:
- Orders, payments & delivery.
- Messages & offers.
- Saved listings.
- Followed stores & sellers.
- Selling activity.
Choose the push and email options available for each category, then select Save changes. Some options may be locked; read the explanation shown beside them.
Push notifications also depend on permission in your browser or device. Changing an IslandHub preference alone does not override a blocked browser notification permission.
If an update does not arrive
- Check the order or conversation directly in IslandHub.
- Confirm that the relevant notification preference is enabled and saved.
- Check your browser or device notification permission for push messages.
- For email, check your spam folder and the email address on your account.
- If the issue continues, contact support with the feature affected and any relevant order number.
Account access and privacy
Use Forgot password? on the sign-in screen if you need to reset your password. If you originally used Google or Apple, try that same sign-in method.
For account deletion, open Privacy & account in Profile and read the confirmation carefully. The Account Deletion page explains the process. Contact support if you cannot access your account.