Open Sales to review orders from buyers. Keep your stock and contact details current so you can respond promptly.
1Review the order
Open the order and check the items, quantities, selected options, delivery method, and totals. Confirm that you can supply everything before accepting.
For online sales, add your payout bank account if prompted. You can manage it from Bank Accounts in Profile.
2Accept or decline
Choose Accept & charge buyer when shown and you are ready to fulfill the order. Acceptance attempts the buyer’s card charge. Wait for the result before preparing a paid handover.
If payment is declined, follow the order’s message while the buyer resolves payment. Do not treat a failed charge as a paid order.
If you cannot fulfill the order, choose Decline order and complete the requested reason. Use the order’s message action if you need to speak to the buyer.
3Prepare the handover
Pack the correct item and check the address and delivery choice.
| Handover method | Next step |
|---|---|
| Pickup | Mark the order ready for pickup when it is ready to collect. |
| Seller delivery | Mark it out for delivery when you are ready to deliver it. |
| IslandHub Delivery | Follow the courier-booking action and confirm only when the package is ready at your pickup address. |
Confirming a courier booking starts the booking immediately. Check the package and pickup location first. If booking fails, read the error before trying again.
4Complete the order
For pickup or Seller Delivery, ask the buyer for the confirmation code after they have received and checked the order. Enter the code in the order’s confirmation section and submit it.
For IslandHub Delivery, completion follows the delivery provider’s status. Check tracking information for updates.
5Check your payout
Completion releases eligible seller funds for payout processing. This is separate from the bank transfer itself. Review the order totals for the fee and your net amount, and keep your bank account details up to date.
How it works explains the payment stages and fees. Your payout bank account is different from a card used to buy items.
If you get stuck
- Bank account required: Add the payout account from Profile, then return to the order.
- Payment declined: Follow the payment status; the buyer needs to resolve the charge.
- Confirmation code is rejected: Check that it belongs to this order and re-enter it carefully.
- Courier booking or tracking has a problem: Contact support with the order number and the message shown.
- Buyer reports a problem: Keep the conversation and evidence with the order, and contact support for help.