Browse the marketplace, open an item, and check its description, condition, seller, price, and available options before ordering.
1Prepare your basket
Choose any size, colour, or other option the listing requires, then add the item to your cart. Check the quantity and selected options in Cart.
Items from different sellers create separate orders. Each seller can accept or decline independently, so one order may progress while another is still waiting.
2Check delivery and payment
Follow checkout to choose an address when needed, a handover method for each seller, and an available payment method.
| Option | What it means |
|---|---|
| Pickup | You collect the order. |
| Seller delivery | The seller delivers it. |
| IslandHub Delivery | A delivery provider handles it, when available. |
For delivery, check both the written address and the map pin. Review each seller’s delivery charge and the final order total. Available delivery choices depend on the items, seller, and address.
Review the order before submitting it. Choosing a saved card does not charge it immediately: the card charge is attempted when the seller accepts. A cash arrangement does not charge your card.
3Follow your order
Open Orders and select the order to see its latest status and details. Follow the instructions shown for the current stage.
| Stage | What to do |
|---|---|
| Waiting for the seller | Wait for acceptance, or use cancellation if it is offered and you no longer want the order. |
| Payment declined | Open the order and use the payment retry action. Check the card details or select another available card. |
| Preparing, ready for pickup, or out for delivery | Check the handover details and messages. |
| Completed or cancelled | Review the order details. Contact support if something is wrong. |
Avoid placing the same order again just because payment or acceptance is still pending. Check the existing order first.
4. Receive and check your items
For pickup or Seller Delivery, your order may show a delivery confirmation code. Share it only after you have received and checked the item. Sharing the code completes the order and releases the seller’s payout for processing.
IslandHub Delivery updates through the delivery provider. Use any tracking details shown on the order.
If something goes wrong
- Delivery is unavailable: Check the address and map pin, or choose another method offered at checkout.
- Payment retry fails: Read the message on the order and contact support if it continues. Check the order before retrying again.
- Cancel is not shown: Contact support about the available next steps.
- Missing, damaged, or incorrect item: Keep photos and relevant messages, then contact support with the order number.
Read the Refunds & Returns Policy for the rules that apply to your order. For an overview of payment and delivery responsibilities, see How it works.